Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
To start a return, you can contact us at support@lorium.co.uk. Please note that returns will need to be sent to the following address:
Lorium Limited
195c Uttoxetter Road,
Stoke on Trent
ST3 1QN
If your return is accepted, we’ll send you a return shipping label. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at support@lorium.co.uk.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, If the item has been used and has visual signs of use, odors or other signs that indicate that the item has been used and is not suitable for re-sale.
- Please do not return the goods as cash on delivery, we cannot accept such shipments.
In any case, you can always contact us via Whatsapp +447379999763 or email support@lorium.co.uk and send photos of the product and we will consider your application.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return and let you know when the refund was approved. It usually takes no more than 24 hours from the moment of delivery of the goods. If return is approved, you’ll be automatically refunded on your original payment method within 1 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@lorium.co.uk or Whatsapp +447379999763.
